Starting a return
Contact KlaasyThings through the Contact Us page with your order number, the item concerned and the reason for the request before sending an item back. We will confirm the available next steps and return instructions.
Eligibility
Return eligibility depends on the reason for return, the nature and condition of the goods, any applicable exclusions, and rights provided by South African consumer law. Items should be kept with their original packaging, labels and included accessories where reasonably possible until the return is assessed.
Incorrect, damaged or defective goods
If you receive the wrong item, or goods that are damaged or defective, contact us promptly with details and supporting photographs where useful. We will assess the matter and provide an appropriate remedy where required.
Change-of-mind requests
Where change-of-mind returns are offered or required by law, the applicable conditions, time period and return method will be confirmed for the order. Certain goods may be excluded from change-of-mind return rights where the law permits an exclusion.
Refunds
Approved refunds are processed through the applicable payment method wherever reasonably possible. The time for funds to appear can depend on the bank or payment provider. Delivery or return costs are handled according to the reason for the return, the order circumstances and applicable law.
Statutory rights
This policy does not remove or reduce rights that cannot lawfully be excluded under applicable South African consumer law.